Legal Info

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Learn more about our RGPD rules

Except for different agreements, written orders are shipped to the address indicated by the customer to the confirmation of the order by the courier or courier traditional depending on the size of the neck and of the place of destination. It then prompts the customer to check the data entered before submitting the order and to communicate immediately any change of address.

The goods travel at the risk and peril of the customer; if you want to subscribe to an insurance policy, please contact Italgabbie Srl and make arrangements separately from the order, any expenses will be charged separately.

The order, barring unforeseen circumstances which will be promptly communicated to you, will be sent to a maximum of 25 working days from the date of receipt of the payment, and then delivered in a maximum of 3 days in Italy.

Any delays caused by the carrier and are not attributable to Italgabbie Srl.

It is recommended that, upon arrival of the packages, to check that the packages are intact, and remember to write to the transporter that it accepts as delivered with "subject to inspection" so that if they arise, when it is removed the film that wraps around the pallet, of the problems on the boxes and/or on the goods, visually due to the carrier (e.g. the parcels are damaged, broken or dented) it is possible to ask any refund and/or replacement of parts that are broken or ruined.

In this case, you must communicate to Italgabbie the incident by sending photos of the damaged package both of the goods that has problems within 3 days from receipt of the order. Only in this way, the customer can exercise the right of warranty.

Is that the package is delivered integrates both the that is damaged we recommend that you take a photo of the box/pallet in such a way that in case of internal damage and the non-affixing of the reserve we can understand if the damage is due to transport (NOTE: without reserve we could not proceed with the replacement in case of transport damage) or if the goods are damaged in transport, but not because of the conveyor (in this case we will replace the damaged parts and to the withdrawal of non-conforming material).

 It is not always possible to track the parcel, it depends on the carrier used, but if possible, you will be sent an e-mail with the reference site and the tracking number.

Shipping charges are calculated based on the country of destination and weight/volume ratio of goods purchased.

 If you buy a lot of goods and you are not equipped with fork-lift for the exhaust order the use of suitable means with hydraulic bank at a cost of €50.00 by sending an e-mail to info@italgabbie.com quoting your order reference.

The transporter arrives with the truck, if you live in the streets are very narrow, if it is aware that a truck can not pass, notify the carrier so as to give the delivery in another way or with a retainer deposit at the office of the courier and collection by the customer.